Privacy Policy

Effective date: 30 September 2026

Mint & Mingle, operated by KOL Hospitality Group (“Mint & Mingle”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, submit an enquiry, request a quotation, engage our services or interact with our advertising.

1. Personal information we collect

The personal information we collect may include:

  • Your name

  • Email address

  • Telephone number

  • Company name and job title

  • Event date, location and estimated guest numbers

  • Catering, beverage and event-service requirements

  • Dietary requirements and accessibility information you choose to provide

  • Enquiry, quotation, booking and payment information

  • Communications between you and Mint & Mingle

  • Website activity, referral source, advertising campaign and device information

  • Any other information you voluntarily provide

Please avoid providing sensitive information unless it is reasonably necessary for us to deliver your event or respond to your enquiry.

2. How we collect personal information

We may collect information:

  • Directly from you by telephone, email or in person

  • Through forms on our website

  • Through advertising forms, including LinkedIn Lead Gen Forms

  • Through quotation, booking and payment processes

  • When you interact with our social media or advertising

  • Through cookies, analytics tools and similar website technologies

  • From event organisers, employers or other people arranging an event on your behalf

  • From service providers that help us manage enquiries and bookings

If you provide personal information about another person, you should ensure that you have permission to do so.

3. Why we collect and use personal information

We may collect, use and disclose personal information to:

  • Respond to enquiries

  • Prepare quotations and event recommendations

  • Confirm availability and manage bookings

  • Provide catering, beverage and event services

  • Communicate about event arrangements

  • Process payments and maintain business records

  • Provide customer service and resolve complaints

  • Improve our website, services and advertising

  • Understand how customers find and interact with us

  • Comply with legal, insurance, accounting and safety obligations

  • Send relevant marketing communications where you have consented or where otherwise permitted by law

You may unsubscribe from marketing communications at any time by using the unsubscribe option in the communication or contacting us directly.

4. LinkedIn and advertising enquiries

If you submit an enquiry through a LinkedIn Lead Gen Form or another advertising platform, the platform may provide us with information from your profile and your responses to the form.

We use this information to respond to your enquiry, assess your event requirements, prepare recommendations or quotations and measure the effectiveness of our advertising.

The advertising platform will also handle your information in accordance with its own privacy policy.

5. Website analytics and cookies

Our website may use cookies and similar technologies to:

  • Help the website function properly

  • Understand website usage

  • Remember visitor preferences

  • Measure advertising performance

  • Attribute enquiries and bookings to marketing campaigns

  • Present more relevant advertising

We may use services such as Google Analytics, Google Ads, LinkedIn and GA Connector for these purposes.

You may be able to restrict cookies through your browser settings. Doing so may affect some website functionality.

6. How we disclose personal information

We may disclose personal information to service providers that help us operate our business, including:

  • Customer relationship management providers, including Pipedrive

  • Website hosting and technology providers

  • Email and communications providers

  • Analytics and advertising platforms

  • Payment and accounting providers

  • Contractors and suppliers involved in delivering your event

  • Professional advisers, insurers or government authorities where reasonably required

  • Other parties where you have authorised the disclosure or where disclosure is required or permitted by law

We do not sell personal information.

We require service providers to handle information only for the services they provide to us and to protect it appropriately.

7. Overseas processing

Some technology, advertising, analytics and cloud service providers may store or process information outside Australia.

The countries involved may vary depending on the provider’s infrastructure and may include the United States and other jurisdictions in which those providers operate.

Where reasonably practicable, we take steps to use reputable providers and ensure personal information is handled appropriately. Overseas recipients may be subject to privacy laws that differ from Australian law.

8. Storage and security

We may store personal information electronically or in physical records.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include:

  • Password and access controls

  • Multi-factor authentication

  • Secure cloud services

  • Restricted access to customer information

  • Staff and contractor confidentiality requirements

  • Appropriate disposal or de-identification of information when it is no longer required

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Retention

We retain personal information for as long as reasonably necessary to:

  • Respond to enquiries and manage bookings

  • Provide our services

  • Maintain taxation, accounting, insurance and legal records

  • Resolve disputes

  • Meet regulatory obligations

  • Analyse business and marketing performance

When information is no longer reasonably required, we take reasonable steps to delete or de-identify it, subject to legal and operational requirements.

10. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

In some circumstances, access may be restricted or refused where permitted by law. If that happens, we will explain the reason where reasonably possible.

11. Privacy complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

12. Third-party websites

Our website and communications may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties. You should review their privacy policies separately.

13. Changes to this policy

We may update this Privacy Policy when our practices, technology or legal obligations change.

The current version will be published on our website with its effective date.

14. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Mint & Mingle
Legal entity: KOL Hospitality Group Pty Ltd
Telephone: 1300 336 468
Website: www.mintandmingle.com.au